Terms and conditions
TERMS OF SALE
1.1 By placing an order for any services on our Website you are offering to purchase the service on and subject to the following terms and conditions.
1.2 All orders are subject to availability and confirmation of the order price.
1.3 A 3% services tax is applied to the total after a billing address has been entered at checkout and will not be eligible as a refundable amount
1.4 In order to contract with Kokoloco you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
1.5 Kokoloco retains the right to refuse any order made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the services.
2.1 When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order.
2.2 A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
3.1 By purchasing a class you agree to the conditions as further specified
3.2 All memberships are paid in full and purchased prior to or up until 4 hours before your first class. If you show up without a pre-payment and cannot pay in full on-site, you will incur a casual payment charge of $22 to participate in the class.
3.3 At the start of each class you must report to administration and present your membership/class card. Kokoloco monitors student attendance in the class throughout the term.
3.4 Late enrolments will be accepted no later than week 3 of the teaching term, except for all Zumba classes or otherwise specified. Enrolments made after this time, are subject to approval by Kokoloco instructors and students will be liable to purchase the minimum term payment or charged the casual visit rate until the end of the term.
3.5 Purchasing a full term of classes will allow you access to group classes as specified by Kokoloco. This access can be subject to change from term to term. It does not cover access to our events.
3.6 Term memberships receive a 10% discount off private lessons, please see 'Private Lessons' for conditions of use Upon purchase.
3.7 Kokoloco offers a seven day cooling off period for cancellations and refund. After this time, your membership is non-refundable for absence, non-attendance, change of mind or any other personal circumstances or reason (refer to our Refund Policy section).
3.8 Some courses fill quickly and some attract smaller numbers. If your chosen course does not have enough students it will be cancelled and Kokoloco will inform you via details you provide online. In the rare event that this occurs, term memberships will not be financially compensated for the cancellation, other class payments may receive the course fee refunded or may transfer to another available course. . In the rare event that this occurs, the course fee will be refunded in full or you may transfer to another available course.
4.1 Lessons are pre-paid before commencement and bookings are scheduled only after payment is received.
4.2 Bulk purchases of 5 or more lessons receive up to a 10% discount. This discount will only apply if the purchase is made in one transaction.
4.3 Private lessons booked at Kokoloco are subject to availability of the studio space and the instructor. We cannot guarantee availability any given week. 5.4 No-shows or cancellations made for Public Holiday bookings will be charged an extra 20% in addition to the lesson fee forfeiture.
5.1 Casual payments can be made for dance courses only in the first week of the term. Term class payments will only be accepted thereafter with the exception of Zumba Classes.
6.1 At Kokoloco Dance Studio our mission is to deliver the best possible instruction to you in a fun, friendly and safe environment. We strive to provide our students with a rewarding experience and we appreciate your comments and feedback. The instructions given throughout the class are only intended as guidance for the student.
6.2 It is the student's responsibility to adjust the movement according to personal limitations to ensure that no injury occurs.
6.3 By enrolling as a student at Kokoloco you declare to take full responsibility whilst under our instructions.
7.1 Kokoloco offers a seven day cooling off period from the date of your purchase for cancellations and refunds. After this time Kokoloco does not refund the purchase price and does not extend the expiry date under any circumstance.
7.2 Non-Attendance - if you miss classes in the course you are enrolled, Kokoloco gives you the opportunity to use your missed class/es at another session or a suitable alternative (you must first contact us to confirm which classes you are eligible to attend) before the expiration of your term card. 8.3 Upon expiry of your term card, you forfeit any of your remaining missed classes.
7.4 We will not refund or financially compensate for non-attendance nor will we extend your term card past its expiration.
7.5 Change of Mind- if you don't contact us within the first 7 days of your payment and decide you want to withdraw your enrolment, we cannot offer a refund or extension of your payment.
7.6 If you believe you should be eligible for special consideration, it is your responsibility to contact Kokoloco within a week of your change in circumstances.
7.7 Kokoloco will treat appeals on a case by case basis, granted at the Director's discretion.